8 Things to Ask Your EHR Vendor
The process of selecting an appropriate software solution for long-term, home care, or rehab providers can be challenging. Evaluating system functionality is an important aspect in choosing the appropriate software for your organization. Evaluating your prospective vendor’s preparedness to address ongoing changes to industry regulations, the rapid pace of innovation, and an established goal of 2014 for EHR should be of equal importance in the selection process.
The evaluation of a potential partner’s ability to address these types of issues doesn’t have to be complicated. Asking the appropriate questions of your vendor candidates will help determine their focus and readiness for the issues facing long-term and post-acute care in today’s market. Eight questions are provided below that should always be asked of a potential software partner in an effort to determine their readiness to handle the future. These questions can serve as discussion points between care providers and vendors to ensure a like-minded approach to the issues facing long-term and post-acute care. Questions you should ask are:
- How will you support our organization if we want to be part of an ACO (Accountable Care Organization) or HIE (Health Information Exchange)?
- What steps are you taking to ensure your solution meets industry standards for a certified EHR?
- How do you create enthusiastic end users to avoid resistance to change?
- How does the solution support a single, integrated, person centered record?
- What is your objective during the discovery process?
- How do you balance innovation, client needs and regulatory changes in your product?
- How do you assist novice or entry level users in becoming proficient quickly with the system?
- What tools are available to the client to make system adjustments after implementation?
Read our white paper to find out why each of these questions are important!